★ Easy returns
Refund & returns
15 days to change your mind on in-stock items. Tell us first, then post it back — we'll take care of the rest.
Return window
You have 15 days from receiving your order to contact us about a return.
If it arrives damaged
Send photos within 24h of delivery so we can replace, exchange or refund.
Return shipping
Flat Rs 70 by Mauritius Post - paid by you. Original delivery fees are non-refundable.
✓ We accept
Returnable items
- Unworn and unwashed
- With original tags and packaging
- Damaged or defective items (within 24h of delivery)
✕ We don't accept
Final-sale items
For hygiene reasons we cannot accept returns or exchanges on:
- Lingerie, bras and bralettes
- Panties and bodysuits
- Swimwear and bikinis
- Free gifts and items marked non-returnable
- Items returned worn, washed or with damaged packaging
✦ Step by step
How to return an item
- 1
Contact us first
Message us on WhatsApp or email [email protected] with your order number, the item, and the reason. We'll confirm the return is eligible and tell you what to do next.
- 2
Pack it back up
Repack the item in its original packaging with all tags still attached. Add a note inside with your order number so we can match it on arrival.
- 3
Send it via Mauritius Post
Flat-rate Rs 70 by Mauritius Post. Keep the tracking receipt - we'll need it if anything goes missing in transit.
- 4
We process the refund
Once we receive and check the item, we refund within 30 days using the same payment method you used to order. Original shipping fees are non-refundable.
Note
Exchanges
Exchanges are possible on selected products only — a Rs 150 fee applies to cover redelivery. Get in touch first and we'll let you know if the piece can be exchanged or if a return + new order is the better path.
Ready to start a return?
Have your order number ready and tell us which piece you'd like to return.